[\/et_pb_text][et_pb_text module_id=”teams” _builder_version=”4.27.4″ _module_preset=”09877fa7-6fd0-49bf-842c-721526d93ff2″ min_height=”27px” locked=”off” global_colors_info=”{}”]<\/p>\n
How to prepare for a teleconsultation<\/h2>\n
Click on the steps you are interested in.<\/p>\n
For a short version of the steps to follow, go to the Teleconsultation checklist<\/a>\u00a0page.<\/p>\n [\/et_pb_text][tsbs_step_by_step_parent fichier=”\/wp-content\/uploads\/2025\/12\/EN_patient_steps_teleconsultation_122025.pdf” icone_fichier=”||divi||400″ _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][tsbs_step_by_step_etape titre=”Learn more about teleconsultation” identifiant=”1-savoir-plus” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Teleconsultation is a video call with a health care professional. This video call:<\/p>\n Your appointments take place at home, which saves you time, energy and money. In addition, teleconsultation:<\/p>\n If teleconsultation is available, your health professional will decide if it is possible for you.<\/p>\n Teleconsultation could be a good idea<\/strong> if:<\/p>\n Teleconsultation is probably not for you<\/strong> if:<\/p>\n In the end, the decision is yours and the most important question is: Do you agree to participate in a\u202fteleconsultation?<\/strong> Yes<\/strong>. If you would like a friend or relative to take part in the meeting, let your professional know. This person will be able to:<\/p>\n [\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Agreeing to a\u202fteleconsultation ” identifiant=”2-consentir” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n According to the law*, you have the right to accept or refuse an\u202fintervention by a\u202fhealth professional. This means you also have the right to:<\/p>\n You are not obliged to accept teleconsultation. Do not hesitate to ask questions and discuss it\u202fwith your health professional!<\/p>\n I agree to participate in an online communication that involves an\u202fexchange of personal information using the Microsoft Teams app. This app is approved by the Minist\u00e8re de la Sant\u00e9 et des Services sociaux. It is therefore secure. I understand that a leak of information could occur in rare situations.<\/p>\n The meeting will not be recorded unless your professional makes a\u202fspecific request to do so. If so, they will tell you the purpose of the recording. You will have the option to accept or not.<\/p>\n [\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Receive the meeting link” identifiant=”3-recevoir-lien” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]Normally, an\u202femail will be sent to you with the details of the teleconsultation. This email includes:<\/p>\n The connection link is essential for a teleconsultation. If you did not receive it, please contact your clinic or health professional.<\/span><\/p>\n The teleconsultation will take place using the Microsoft Teams app.<\/p>\n There are two options if you need help downloading Teams:<\/p>\n [\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Test my equipment” type_etape=”et” identifiant=”3-tester” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Equipment testing means checking that sound, video and your Internet connection are working properly.<\/p>\n If you are unsure whether your computer or mobile device is ready for teleconsultation, click on this button:<\/p>\n If you get a\u202f\u201cfailed\u201d message<\/strong>, you can contact a technician to solve the problem.<\/p>\n The Centre de soutien des services num\u00e9riques en sant\u00e9 (CSSNS)<\/a> is here to help:<\/p>\n [\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Get set up for the teleconsultation” identifiant=”4-installer ” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n Final preparation before starting your meeting:<\/p>\n Choose the location for your teleconsultation. Your home is often a\u202fbetter choice than a\u202fpublic place<\/strong>. This ensures privacy and avoids the security risks associated with public Internet connections.<\/p>\n Make sure you have the same documents and information on hand as for an\u202finperson appointment:<\/p>\n [\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Log in with a\u202fcomputer” identifiant=”5-connecter-ordi” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Would you prefer a video showing these steps? Watch it here: Participate in your teleconsultation with Teams on a computer (2 min 51 s)<\/span><\/a>. This clip is offered in French with English subtitles.<\/p>\n<\/div>\n About ten minutes before the agreed time, log in to the meeting by clicking on the Teams link provided in the email invite. You may have to wait a few minutes before the meeting starts. When your professional is ready, they will admit you to the meeting. If you are not admitted within 30\u202fminutes, you will be automatically logged out of Teams. If this happens, log in again using the link provided.<\/p>\n [\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Log in with a\u202ftablet or mobile phone” type_etape=”ou” identifiant=”5-connecter-mobile ” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Would you prefer a video showing these steps? Watch it here: Participate in your teleconsultation with Teams on a smartphone or tablet (2 min 55 s)<\/span><\/a>. This clip is offered in French with English subtitles.<\/p>\n<\/div>\n About ten minutes before the agreed time, log in to the meeting using the Teams link provided in the email invite. You may have to wait a few minutes before the meeting starts. When your professional is ready, they will admit you to the meeting. If you are not admitted within 30\u202fminutes, you will be automatically logged out of Teams. If this happens, log in again using the link provided.<\/p>\n [\/tsbs_step_by_step_etape][tsbs_step_by_step_etape titre=”Participate in the teleconsultation” identifiant=”6-participer” css_contenu=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n At the start of the meeting, you will have to confirm your identity. Holding your health insurance card up to the screen is a\u202fgood way to do this. If someone else is with you, let your professional know and introduce them.<\/p>\n During the meeting, stay visible to the camera and keep your microphone on.<\/p>\n Here’s an overview of the buttons you can use during a video call with Teams: Sometimes you will have to exchange documents such as prescriptions, photos or forms with the professional. Teams messaging or email are the usual means of doing this. Your professional will tell you how.<\/p>\n Sometimes the connection is interrupted during a\u202fmeeting. If this happens, log in again using the link provided in the invite.<\/p>\n Sometimes, technical problems can disrupt the teleconsultation, such as:<\/p>\n If it\u2019s the case, please inform your professional in order to find a\u202fsolution.<\/p>\n If you continue to have significant technical issues, your professional may try to reach you by phone.<\/p>\n To end the meeting, click the red \u201cLeave\u201d button and close the Teams app.<\/p>\n [\/tsbs_step_by_step_etape][\/tsbs_step_by_step_parent][et_pb_text module_class=”rqt-global-text” _builder_version=”4.27.4″ _module_preset=”0f65b5c6-9133-4f6c-a6d1-f9f208d2596f” custom_margin=”45px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n Please feel free to share your comments about your teleconsultation experience. Share them with your professional or clinic. It’s important to assert your rights and preferences. Your opinion will also help us improve our services.<\/p>\n Finally, don’t forget that you can request that your next appointment take place:<\/p>\n Your health professional will tell you what options are available.<\/p>\n\n\n
What are the advantages of teleconsultation?<\/h4>\n
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Who is it for?<\/h4>\n
![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-valide-150x150-teleconsultation-patient.svg\"){kind=icon}
<\/div>\n\n
![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-not-valid-150x150-teleconsultation-patient.svg\"){kind=icon}
<\/div>\n\n
(see the next step: Agreeing to a\u202fteleconsultation<\/em>).<\/p>\nCan I\u202fbe accompanied by someone during a teleconsultation?<\/h4>\n
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<\/ul>\n
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What am I\u202fconsenting to?<\/h4>\n
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Download the Microsoft Teams app?<\/h4>\n
![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-laptop-200x150-teleconsultation-patient.svg\"){kind=icon}
<\/div>\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-mobile-phone-90x150-teleconsultation-patient.svg\"){kind=icon}
<\/div>\nNeed help?<\/h5>\n
\n
Get technical support<\/h5>\n
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Organize your environment<\/h4>\n
![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-confidential-143x150-teleconsultation-patient.svg\"){kind=icon}
<\/div>\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-lamp-114x150-teleconsultation-patient.svg\"){kind=icon}
<\/div>\n![\"\"](\"\/wp-content\/themes\/divi-child-cct\/icons\/icon-silent-167x150-teleconsultation-patient.svg\"){kind=icon}
<\/div>\nHave everything ready<\/h4>\n
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Video of the connection steps<\/h5>\n
![\"Sample](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-courriel-2_ang_212024-1.webp\")
Click \u201cContinue on this browser\u201d.![\"Continue](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-navigateur-continuer-ang_212024.webp\")
You will be asked to authorize the use of your microphone and camera. Click \u201cAllow\u201d.![\"Allow](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-autoriser_ang_212024.webp\")
The next window allows you to activate audio and video and identify yourself.<\/p>\n\n
![\"PC](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-salle-attente-1_ang_212024.webp\")
If an accompanying person logs in to the meeting using their device, they will have to follow the same steps and enter their own name.<\/p>\n
<\/strong>Before connecting to the meeting, Teams may require a security step. This involves reproducing letters or numbers presented in the form of an image or sound.<\/div>\nWaiting before the meeting<\/h4>\n
![\"PC](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-salle-attente-2_ang_212024.webp\")
<\/p>\nVideo of the connection steps<\/h5>\n
![\"Sample](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-courriel-2_ang_212024.webp\")
Choose \u201cJoin without signing in\u201d to join the meeting as a\u202fguest.![\"Join](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-joindre-sans-connecter_ang_212024.webp\")
Select \u201cWhile using the app\u201d when prompted to allow audio use.![\"Allow](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-autoriser-audio_ang_21202.webp\")
When prompted to allow call management, select \u201cAllow\u201d.![\"Allow](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-autoriser-appels_ang_212024.webp\")
The next window allows you to activate audio and video and identify yourself.<\/p>\n\n
![\"Mobile](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-reunion-activer-video-mic-son_ang_212024.webp\")
If an accompanying person logs in to the meeting on their device, they will have to follow the same steps and enter their own name.<\/p>\n
<\/strong>Before connecting to the meeting, Teams may require a security step. This involves reproducing letters or numbers presented in the form of an image or sound.<\/div>\nWaiting before the meeting<\/h4>\n
![\"Mobile](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-reunion-attente_ang_212024.webp\")
<\/p>\nMicrosoft Teams<\/h4>\n
![\"Teams](\"\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-interface_ang_212024.webp\")
Legend (those in bold are the most important):<\/p>\n\n
Share documents<\/h4>\n
If there is a\u202ftechnical issue<\/h4>\n
\n
End the teleconsultation<\/h4>\n
![\"Leave](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_bureau-app-teams-interface-quitter_ang_212024.webp\")
![\"Leave](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2024\/03\/participer-teleconsultation_patient_mobile-app-teams-interface-quitter_ang_212024.webp\")
<\/div>\nWhat happens after the teleconsultation?<\/span><\/span><\/h3>\n
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This page replaces the following guides still in circulation: The Start-up guide for an individual meeting – Detailed Guide(PDF 1,1 Mo)\u00a0<\/span><\/a> and the Patient Guide – Teams Telehealth Virtual Visits – Quick Start Guide (PDF 473 KB)\u00a0<\/span><\/a>.<\/div>\n
![\"Ouverture](\"\/wp-content\/themes\/divi-child-cct\/icons\/lien-externe.svg\")
<\/span><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”rqt-cta-text” _builder_version=”4.27.4″ _module_preset=”0f65b5c6-9133-4f6c-a6d1-f9f208d2596f” max_width=”100%” custom_margin=”||0px||false|false” custom_margin_last_edited=”off|tablet” custom_padding=”||0px||false|false” sticky_position=”top” sticky_offset_top=”37px” sticky_limit_top=”section” sticky_limit_bottom=”section” sticky_position_tablet=”none” sticky_position_phone=”none” sticky_position_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n![\"Illustration](\"https:\/\/test.devcct.ca\/wp-content\/uploads\/2025\/05\/illustration-combine-de-telephone-avec-point-interrogation-300x266.webp\")
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