{"id":243530,"date":"2022-09-30T12:02:42","date_gmt":"2022-09-30T16:02:42","guid":{"rendered":"https:\/\/dev.devcct.ca\/?page_id=243530"},"modified":"2025-10-28T16:19:53","modified_gmt":"2025-10-28T20:19:53","slug":"bookings","status":"publish","type":"page","link":"https:\/\/test.devcct.ca\/en\/patient\/cssns-support\/bookings\/","title":{"rendered":"Book a telephone appointment with a technician"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;4339b306-3696-4609-bcd4-3ac31f55133c&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;20197f48-1e8e-4644-9423-f7edeae40f4e&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_padding_last_edited=&#8221;off|desktop&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;dbb17b3b-deee-4e7d-ad2e-dce4f3f017ac&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Book a telephone appointment with a technician<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;9e08aaa7-5240-490e-830a-deb1c3d19b46&#8243; custom_margin=&#8221;0px||||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;31724688-fcf5-49af-b7b9-ed2872c8590f&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;09877fa7-6fd0-49bf-842c-721526d93ff2&#8243; min_height=&#8221;27px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Support for telehealth activities is provided by the Centre de soutien des services num\u00e9riques en sant\u00e9 (CSSNS). On this page, you can book an appointment for a support session.<\/p>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;Not for an appointment with a health professional&#8221; image=&#8221;https:\/\/test.devcct.ca\/wp-content\/uploads\/2021\/03\/Img_Icone_AvisAvertissement.png&#8221; alt=&#8221;Avertissement important&#8221; _builder_version=&#8221;4.19.0&#8243; _module_preset=&#8221;ae4b265f-5b4e-49c0-bd91-30af83ac9afd&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Please note that no appointment with a doctor or other health professional can be made with this service.\u202fTo obtain an appointment or advice regarding your health condition, contact a professional or the <strong>Info-Sant\u00e9 811 line<\/strong>.<\/p>\n<p>[\/et_pb_blurb][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;09877fa7-6fd0-49bf-842c-721526d93ff2&#8243; min_height=&#8221;27px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>You can get support for any of the following reasons :<\/h2>\n<ul>\n<li>You have been <strong>invited to use the<\/strong> <strong><a href=\"\/en\/patient\/psv-patient-access\/\">Virtual Care Platform (PSV) Patient Access Portal<\/a><\/strong>\u00a0and are having trouble creating your account or using the portal.<\/li>\n<li>You are a <strong>user of<\/strong> <strong><a href=\"\/en\/patient\/svmv-en\/\">Telehomecare Monitoring Platform<\/a><\/strong>\u00a0and you are experiencing a problem with the platform.<\/li>\n<li>You have a <strong>virtual meeting scheduled<\/strong> (teleconsultation or group) with the Microsoft Teams application and are experiencing technical difficulties. If you haven&#8217;t yet tested your equipment (Internet connection, microphone and camera), please consult the page <a href=\"\/en\/patient\/test-equipement\/\">Test the technological equipment prior to a teleconsultation<\/a>.<\/li>\n<\/ul>\n<h2>Book a telephone appointment<\/h2>\n<p>Use the module below to book a telephone appointment with CSSNS. The form is in French only, but support is also offered in English.<\/p>\n<p>By submitting this form, you authorize the transfer of your request to the Centre de soutien aux services num\u00e9riques en sant\u00e9 (CSSNS) or the organization responsible for its follow-up.[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;100%&#8221; max_width_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code raw_content_tablet=&#8221;<iframe src='https:\/\/outlook.office365.com\/owa\/calendar\/SoutientUsager@ssss.gouv.qc.ca\/bookings\/' width='100%' height='2100' scrolling='yes' style='border:0'><\/iframe>&#8221; raw_content_phone=&#8221;<iframe src='https:\/\/outlook.office365.com\/owa\/calendar\/SoutientUsager@ssss.gouv.qc.ca\/bookings\/' width='100%' height='2100' scrolling='yes' style='border:0'><\/iframe>&#8221; raw_content_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<iframe src='https:\/\/outlook.office365.com\/owa\/calendar\/SoutientUsager@ssss.gouv.qc.ca\/bookings\/' width='100%' height='1800px' scrolling='yes' style='border:0'><\/iframe>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;31724688-fcf5-49af-b7b9-ed2872c8590f&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.25.1&#8243; _module_preset=&#8221;09877fa7-6fd0-49bf-842c-721526d93ff2&#8243; min_height=&#8221;27px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Immediate support<\/h2>\n<p>If you prefer to call the CSSNS directly during opening hours, here&#8217;s the number to dial.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;a1e04757-2c9a-498b-b3db-8095af298472&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Get support from CSSNS<\/h3>\n<ul class=\"rqt-lip-ul\">\n<li class=\"rqt-lip-li lip-li lil-calendar-empty\">From Monday to Friday<\/li>\n<li class=\"rqt-lip-li lip-li lil-clock\">7 a.m. to 6 p.m.<\/li>\n<li class=\"rqt-lip-li lip-li lil-telephone\"><a href=\"tel:18335640404\">1 833 564-0404<\/a> (free of charge in Quebec)<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n\t\t\t<div class=\"rqt-editorial-date-row rqt-global-text\">\n\t\t\t\t<p class=\"rqt-editorial-date\">Last update: November 13, 2025 <\/p>\n\n\t\t\t<\/div>\t\t\t\t\n\t\t","protected":false},"excerpt":{"rendered":"<p>Book a telephone appointment with a technicianSupport for telehealth activities is provided by the Centre de soutien des services num\u00e9riques en sant\u00e9 (CSSNS). On this page, you can book an appointment for a support session.Please note that no appointment with a doctor or other health professional can be made with this service.\u202fTo obtain an appointment [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":243513,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-243530","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/pages\/243530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/comments?post=243530"}],"version-history":[{"count":10,"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/pages\/243530\/revisions"}],"predecessor-version":[{"id":9004111222093747,"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/pages\/243530\/revisions\/9004111222093747"}],"up":[{"embeddable":true,"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/pages\/243513"}],"wp:attachment":[{"href":"https:\/\/test.devcct.ca\/en\/wp-json\/wp\/v2\/media?parent=243530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}